I’ve been trying to buy a refrigerator for over a month.
Went to Lowe’s and ordered a Whirlpool. Two weeks later, the delivery date came and went – Lowe’s and the refrigerator never showed up. Went back to Lowe’s and was told that the refrigerator I ordered had been discontinued by Whirlpool. “Gee, someone should have called you. “Jake” (not his real name) said”. “Maybe, since you’re the one who took the order, you should have been the one to call me”, I said. Jake thought it should be someone in the office.
Then Jake started telling me all about the new refrigerator that Whirlpool was replacing the discontinued one with. And that he could get me the new one – bigger, more features, for $100.00 less than the price of the discontinued one.
Forgive me – I’m a Yankee, I have Scots ancestors, I ordered the new one.
I should have known better.
Two weeks later, and Whirlpool has not yet started making the new model, and doesn’t know when they will.
So I ask Jake what else he’s got – IN THE STORE.
We set up delivery of that one for today. I get a call at
6:30 friggin A.M. this morning, that the one they have in the store is damaged and cannot be delivered, and the floor model is missing pieces and can’t be delivered, but they can get one by Thursday – would Thursday be soon enough?
I ordered it on Friday, and they can’t figure any of this out until 6:30 A.M., the day of delivery?
When/if they call on Thursday and say they’re delivering the thing, I’m going to tell them to come on ahead. But when they get here – I’m not answering my phone, and I’m not answering my door. Instead, I’m going to enjoy a little payback – and I’m not going to feel the least bit bad about it.
I’m sick and tired of promises broken.
I’m fed up with being lied to.
The worm has turned, people – it’s not going to be pretty.
I’m off to Home Depot to buy an ice box. Wish me luck.
OMG! That’s terrible! You’d think they’d be falling all over themselves for customer satisfaction…..especially after the first screw up!